HSBC has several customer-facing locations in Dubai, including regular branches, mall-based customer service units, wealth centres, ATMs and cash/cheque deposit machines. For most branch visits, the most useful details are the exact location, weekday timing, whether the site is a full branch or a customer service unit, and whether machines are available outside counter hours.
Bank Details
| Bank Name | HSBC Bank Middle East Limited, UAE Branch |
|---|---|
| Main UAE Office | HSBC Tower, Downtown Dubai, P.O. Box 66, Dubai, UAE |
| Main Customer Number | 600 55 4722 within the UAE |
| Common Dubai Services | Personal banking support, account services, cards, mortgages, Premier banking, ATMs, cash deposit and cheque deposit machines |
| Official Locator | HSBC UAE Branch Finder |
Branch hours in Dubai can change during UAE public holidays, mall schedule changes and temporary service notices. Check the official HSBC UAE branch finder before visiting, especially if you need counter service, document submission or a specialist appointment.
HSBC Dubai Branches and Service Locations
| Location | Type | Address or Area | Regular Opening Hours | Map |
|---|---|---|---|---|
| M-Square, Bur Dubai | Branch | M-Square Building, Units 6, 7 and 8, Ground Floor, Sheikh Khalifa Bin Zayed Street, Bur Dubai | Mon-Thu 8:00 am-3:00 pm; Fri 7:30 am-12:00 pm; Sat 8:00 am-3:00 pm; Sun closed | Open Map |
| Deira | Branch | Next to Hamarain Centre, Abu Baker Al Siddique Road, Al Muraqqabat, Deira | Mon-Thu 8:00 am-3:00 pm; Fri 7:30 am-12:00 pm; Sat 8:00 am-3:00 pm; Sun closed | Open Map |
| Jumeirah | Branch and Wealth Centre | Al Wasl Road, opposite Safa Park, Jumeirah, Dubai | Branch: Mon-Thu 8:00 am-3:00 pm; Fri 7:30 am-12:00 pm; Sat 8:00 am-3:00 pm; Sun closed. Wealth Centre: Mon-Thu and Sat 8:00 am-5:00 pm; Fri 7:30 am-12:00 pm | Open Map |
| Jebel Ali | Branch | Main Gate 3, Exit 22 from Sheikh Zayed Road toward Mina Jebel Ali and Jebel Ali Free Zone | Mon-Thu 8:00 am-3:00 pm; Fri 7:30 am-12:00 pm; Sat 8:00 am-3:00 pm; Sun closed | Open Map |
| Dubai Mall | Customer Service Unit | Lower Ground level, near P1 parking access, The Dubai Mall, Downtown Dubai | Mon-Thu 10:00 am-10:00 pm; Fri 2:00 pm-10:00 pm; Sat-Sun 10:00 am-10:00 pm | Open Map |
| Mall of the Emirates | Customer Service Unit | 2nd Floor, near the cinemas, Mall of the Emirates, Al Barsha | Mon-Thu 10:00 am-10:00 pm; Fri 2:00 pm-10:00 pm; Sat-Sun 10:00 am-10:00 pm | Open Map |
| City Centre Mirdif | Customer Service Unit | Level 1, northern east entrance area, City Centre Mirdif, Dubai | Usually follows mall customer service hours; confirm in the HSBC branch finder before visiting | Open Map |
| HSBC Tower, Downtown Dubai | Wealth Centre and Main Office Location | HSBC Tower, Emaar Square, Downtown Dubai | Wealth Centre: Mon-Fri 8:00 am-5:00 pm; Sat-Sun closed. Other services may require appointment or locator confirmation | Open Map |
Counter service hours apply to staff-assisted banking. Many HSBC Dubai locations also have ATM and cash or cheque deposit machines, and some of these machines may be available outside branch counter hours.
How HSBC Dubai Locations Differ
Branches such as M-Square, Deira, Jumeirah and Jebel Ali are better for document-related banking, account support, card issues, service requests and transactions that need staff assistance.
Mall-based customer service units are useful when you need HSBC support during longer retail hours. They may not handle every branch-level request, so larger account or business matters should be checked first.
HSBC Tower and Jumeirah Wealth Centre are mainly for Premier and wealth-related meetings. Some services may be appointment-led rather than walk-in counter service.
Machines are useful for withdrawals, balance checks and deposits where available. A machine location should not be treated as a full branch unless the official locator lists staff service there.
Services Commonly Available at HSBC Dubai Branches
HSBC Dubai branches mainly support everyday banking, customer service requests and selected account-related actions. The exact service mix can vary by location.
- Personal current account and savings account support
- Debit card, credit card and replacement card assistance
- Cash withdrawal and deposit support where machines or counters are available
- Cheque deposit through branch or machine facilities where offered
- Mortgage and loan-related guidance by appointment or through dedicated channels
- Premier and wealth service appointments at selected locations
- Online banking and mobile banking support
A customer service unit is a staffed HSBC service point, often inside a shopping mall. It may offer longer hours than a normal street branch, but not every counter service is available at every unit.
A cash and cheque deposit machine lets customers deposit cash or cheques without waiting for a counter. Machine availability can differ by branch, mall and public holiday schedule.
Opening Hours by Location Type
| Location Type | Typical Hours | Useful For |
|---|---|---|
| Street Branches | Mon-Thu and Sat 8:00 am-3:00 pm; Fri 7:30 am-12:00 pm; Sun closed | Branch counter service, account requests, documents, cards and staff-assisted banking |
| Mall Customer Service Units | Usually 10:00 am-10:00 pm; Friday often starts from 2:00 pm | Customer support during longer mall hours, selected account and service requests |
| Wealth Centres | HSBC Tower: Mon-Fri 8:00 am-5:00 pm. Jumeirah: Mon-Thu and Sat 8:00 am-5:00 pm; Fri 7:30 am-12:00 pm | Premier banking, wealth meetings and appointment-based relationship management |
| ATMs and Deposit Machines | Some machines operate 24 hours; mall machines may depend on mall access | Withdrawals, cash deposits, cheque deposits and basic self-service transactions |
Before Visiting a Branch
- Check the Official Locator: Search the branch name in the HSBC UAE branch finder and confirm the day’s timing.
- Match the Location to the Task: Use a regular branch for document-heavy requests and a mall customer service unit for simpler service needs.
- Prepare Identification: Carry Emirates ID, passport or account documents when the request may involve account verification.
- Check Appointment Needs: Premier banking, wealth meetings, mortgages and some account changes may need a scheduled callback or appointment.
- Allow for Friday Timing: Friday hours are shorter at many UAE bank branches, while mall service units often open later in the day.
Important Points
Are All HSBC Dubai Locations Full Branches?
No. Some locations are full branches, some are customer service units, and some are mainly ATM or deposit-machine points. This matters if you need staff approval, account documents, cheque support or a specialist service.
Can Mall Service Units Handle the Same Work as Branches?
Mall units are convenient because they usually stay open longer, but service scope can be narrower than a regular branch. For account opening, large service requests or business banking, confirm the exact location first.
Do HSBC Dubai Branches Open on Sunday?
Regular HSBC street branches in Dubai are generally closed on Sunday. Mall-based customer service units may operate on Sunday because they follow mall-style hours.
What Should I Do During Public Holidays?
Use HSBC UAE online banking, the mobile app, phone banking or self-service machines where available. For counter service, wait for the next normal business day or check the official notice before travelling.
This page is designed for location planning. For account eligibility, fees, credit products, investment products, tax matters or legal questions, use HSBC UAE’s official channels or speak with a qualified adviser before making a financial decision.
